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商品編號： 9-608-171 出版日期： 2008/06/13 作者姓名： Tucker, Anita;Berry, Jillian A. 商品類別： Operations management 商品規格： 22p 再版日期： 2010/10/01 地域： United States 產業： Healthcare service industry 個案年度： 2008 -
商品敘述：
Brigham and Women''s Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women''s Hospital, encountered workarounds by two physicians attempting to transfer their patients to the SICU because the other ICUs were full. Reflecting on the wasted effort and confusion caused by the workarounds, Rogers sent an email outlining the situation to the team. His email generated a negative backlash and chain of defensive emails from involved staff who felt criticized.
涵蓋領域：
Change management;Personal productivity;Organizational change;Process design;Process improvement
相關資料：
, (9-610-107), 16p, by Anita Tucker
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